Policies & Legal Information

1. About This Notice

This Candidate Privacy Notice explains how Lumina Workforce Private Limited collects, processes, and protects personal data of job seekers, applicants, and candidates who engage with us — whether directly or through our staffing services on behalf of client organisations.

This notice supplements our general Privacy Policy and is specific to the recruitment and staffing context.

2. What Data We Collect About Candidates

• Identity & Contact: Full name, email address, phone number, date of birth, address
• Professional Details: Resume/CV, work experience, education, certifications, skills, portfolio links, GitHub/LinkedIn profiles
• Employment Information: Current employer, designation, notice period, current CTC, expected CTC, reason for change
• Assessment Data: Interview notes, technical test scores, skill evaluations
• Identity Documents: Aadhaar (masked), PAN, passport (only when required for onboarding or BGV)
• Sensitive Personal Data: We may collect category/caste information only where required for statutory compliance (e.g., SC/ST reporting under contract labour regulations)

3. How We Collect Your Data

• Directly from you — when you apply, email your resume, or fill out our website forms
• From job portals — Naukri, LinkedIn, Indeed, and similar platforms where you have made your profile publicly available
• From referrals — other candidates or employees who refer you
• From client organisations — when they share requirements and candidate lists with us

4. How We Use Your Data

• To match you with suitable roles at our client organisations
• To assess your fit for specific positions through screenings and interviews
• To communicate with you about opportunities, interview schedules, and offer details
• To conduct background verification (BGV) upon placement
• To comply with employment laws, contract staffing regulations, and statutory requirements
• To maintain a talent pool for future opportunities (with your consent)

5. Sharing Your Data

We share your data with:

• Client Organisations: Your resume and relevant professional details are shared with companies that have active openings matching your profile. We only share what is necessary for the hiring process.
• BGV Partners: Background verification agencies for pre-employment checks, only after you accept an offer
• Government/Statutory Bodies: PF, ESI, and labour authorities as required by law for contract employees deployed through Lumina payrolls

We will never share your data with parties unrelated to your recruitment or employment without your explicit consent.

6. Data Retention

7. Your Rights as a Candidate

You have the right to:

• Know — What data we hold about you and how it's used
• Correct — Update your resume, contact details, or preferences at any time
• Delete — Request removal of your data from our systems (subject to legal obligations)
• Opt Out — Ask us to stop contacting you about opportunities
• Withdraw Consent — At any point by writing to us
• Portability — Request a copy of your data in a commonly used format

Email privacy@luminaworkforce.com with the subject line "Candidate Data Request".

8. Data Security

All candidate data is stored securely with access restricted to authorised recruitment personnel only. We use encrypted systems, access logging, and periodic audits to ensure your data is protected.

9. Consent

By sharing your resume or personal information with Lumina Workforce — whether via email, our website, job portals, or in-person — you consent to the processing of your data as described in this notice. You may withdraw this consent at any time.

1. Acceptance of Terms

By accessing or using the website luminaworkforce.com (the "Site"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Site.

2. About Lumina Workforce

Lumina Workforce Private Limited is a technology staffing, recruitment, and custom software development company incorporated in India with its registered office at Unit 405-411, 4th Floor, Bizeness Square, Madhapur, Hyderabad — 500081.

3. Use of the Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of, this Site by any third party. You may not:

• Use the Site to send unsolicited commercial messages
• Attempt to gain unauthorised access to our systems or data
• Reproduce, duplicate, or copy any material from this Site for commercial purposes without prior written consent
• Scrape, mine, or extract data from this Site using automated tools

4. Intellectual Property

All content on this Site — including text, graphics, logos, images, page layout, colour schemes, and software — is the property of Lumina Workforce Private Limited or its licensors and is protected under Indian copyright, trademark, and intellectual property laws.

The Lumina Workforce name, logo, and branding are registered trademarks. Unauthorised use is strictly prohibited.

5. Services Description

The Site provides information about our staffing, recruitment, GCC setup, and custom software development services. The content is for informational purposes only and does not constitute:

• A binding offer of employment or engagement
• A guarantee of candidate availability, quality, or hiring outcomes
• A commitment to specific pricing, timelines, or deliverables

All engagements are governed by separate written agreements between Lumina Workforce and the client/candidate.

6. Form Submissions & Communications

When you submit information through our contact forms, talent modals, or inquiry forms, you:

• Confirm that the information provided is accurate and complete
• Consent to being contacted by our team via email, phone, or WhatsApp regarding your inquiry
• Acknowledge that form submissions do not create a binding contract or employment relationship

7. Third-Party Links

This Site may contain links to external websites. We do not control and are not responsible for the content, privacy practices, or policies of third-party sites. Visiting them is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by Indian law:

• Lumina Workforce shall not be liable for any indirect, incidental, special, or consequential damages arising from use of this Site
• We do not guarantee uninterrupted, error-free, or secure access to the Site
• Our maximum aggregate liability for any claim related to this Site shall not exceed ₹10,000 (INR Ten Thousand)

9. Indemnification

You agree to indemnify and hold Lumina Workforce, its directors, employees, and partners harmless from any claims, losses, or expenses arising from your use of this Site or violation of these Terms.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Site constitutes acceptance of the updated Terms.

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide a better user experience, and give site owners usage information.

2. Cookies We Use

We do not use advertising or tracking cookies. We do not serve third-party ads.

3. Third-Party Services

Our website loads resources from the following third-party services:

• Google Fonts — To deliver custom typography. Google may log your IP address and browser information when fonts are fetched. See Google's Privacy Policy.

We may add analytics tools (such as Google Analytics or Plausible) in the future. This policy will be updated accordingly if we do.

4. Managing Cookies

You can manage or delete cookies through your browser settings. Most browsers allow you to:

• View and delete individual cookies
• Block all cookies or third-party cookies
• Set preferences on a per-site basis

Note: Disabling essential cookies may affect the functionality of forms and navigation on our Site.

5. Updates to This Policy

If we begin using additional cookies or analytics tools, we will update this Cookie Policy and, where required, seek your consent before setting non-essential cookies.

1. General Disclaimer

The information provided on luminaworkforce.com is for general informational purposes only. While we strive to keep the content accurate and up to date, Lumina Workforce makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, services, or related graphics contained on the Site.

2. No Guarantee of Outcomes

We do not guarantee:

• That specific candidates will be available for any given role, location, or budget
• Specific timelines for hiring, onboarding, or software delivery
• That the use of our services will result in a particular business outcome, cost saving, or performance improvement
• Any employment or engagement for candidates who share their profiles with us

3. Salary & Pricing Information

Any salary ranges, CTC bands, pricing estimates, or cost comparisons mentioned on the Site are indicative only and may vary based on:

• Market conditions at the time of engagement
• The candidate's experience, skills, and location
• Scope, complexity, and timeline of software development projects
• Client-specific requirements and contractual terms

4. Professional Advice

The content on this Site does not constitute legal, financial, tax, or employment advice. You should consult qualified professionals before making business decisions based on information found here.

5. External Links

This Site may include links to external websites or resources. Lumina Workforce has no control over the nature, content, and availability of those sites. The inclusion of any links does not imply a recommendation or endorse the views expressed within them.

6. Availability

We make every effort to keep the Site running smoothly. However, Lumina Workforce takes no responsibility for, and will not be liable for, the Site being temporarily unavailable due to technical issues, maintenance, or factors beyond our control.

1. Our Commitment

Lumina Workforce is committed to conducting its business with integrity and transparency. If you have a concern, complaint, or grievance related to our services, data handling practices, or conduct of our employees, we encourage you to bring it to our attention.

2. Grievance Officer

In compliance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer:

3. How to File a Grievance

You may submit your grievance by:

• Email: Send a detailed description of your concern to grievance@luminaworkforce.com
• Written Letter: Mail a signed letter to our registered office address

Please include:

• Your full name and contact details
• A clear description of the issue or complaint
• Supporting documents or evidence (if applicable)
• The resolution you are seeking

4. Resolution Process

5. Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to the company's management by writing to info@luminaworkforce.com with the subject line "Grievance Escalation".

6. Candidates & Contract Employees

If you are a candidate or a contract employee deployed through Lumina Workforce and have workplace concerns, harassment complaints, or payroll-related issues, please reach out to Hr@luminaworkforce.com. All complaints are treated confidentially.

Our Commitment to Accessibility

Lumina Workforce is committed to making our website accessible to all users, including individuals with disabilities. We continuously work to improve the digital accessibility of our Site and strive to conform to widely accepted accessibility standards.

What We've Implemented

• Semantic HTML: Proper heading hierarchy, landmark regions, and meaningful link text
• Keyboard Navigation: All interactive elements (forms, buttons, modals, navigation) are accessible via keyboard
• ARIA Labels: Screen reader-friendly labels on buttons, icons, and form controls
• Colour Contrast: Text and interactive elements meet minimum contrast ratios for readability
• Responsive Design: The Site works across devices and screen sizes, including assistive technology viewports
• Focus Indicators: Visible focus outlines on all interactive elements

Known Limitations

While we strive for full accessibility, some areas may have limitations:

• Some generated images may not have fully descriptive alt text
• Third-party embedded content (e.g., Google Fonts) may not fully meet all accessibility guidelines
• The animated background canvas is decorative and marked with aria-hidden="true"

Feedback & Assistance

If you encounter accessibility barriers or need content in an alternative format, please contact us:

We welcome your feedback and will make reasonable efforts to address accessibility concerns within 10 working days.

Standards Reference

We aim to conform to WCAG 2.1 Level AA (Web Content Accessibility Guidelines) as published by the World Wide Web Consortium (W3C). Our goal is to ensure a consistently accessible experience as we add new content and features.

1. Scope

This Refund & Cancellation Policy applies to all paid engagements with Lumina Workforce Private Limited, including:

• Contract staffing and recruitment fee engagements
• Custom software development projects (web apps, mobile apps, internal tools)
• GCC setup and tech pod engagements

This policy does not apply to free consultations, initial scoping calls, or form submissions on our website.

2. Staffing & Recruitment Engagements

2.1 Replacement Guarantee

For permanent (full-time) placements, Lumina Workforce offers a replacement guarantee as specified in the signed engagement agreement. Typical terms:

• If a placed candidate leaves or is terminated within the guarantee period (typically 60–90 days), Lumina will provide a replacement at no additional recruitment fee
• The replacement guarantee is subject to the client providing reasonable onboarding, work environment, and terms as discussed during the hiring process

2.2 Contract Staffing

Contract staffing engagements are billed on a monthly or milestone basis. Cancellation terms:

• Either party may terminate with 30 days' written notice as specified in the staffing agreement
• Fees for work completed up to the termination date are non-refundable
• Any advance payments beyond the worked period will be adjusted or refunded within 30 business days

3. Custom Software Development

3.1 Milestone-Based Projects

• Payments are tied to agreed milestones. Each milestone payment covers work completed in that phase.
• Cancellation before a milestone is completed: You will be billed for the proportionate work completed, as determined by mutual review. Any overpayment will be refunded within 30 business days.
• Cancellation after milestone delivery and approval: Delivered milestones are non-refundable.

3.2 Dedicated Team / Monthly Retainer

• Either party may terminate with 30 days' written notice
• Fees for the current billing cycle are non-refundable
• Any unused advance will be refunded within 30 business days

4. Refund Process

To request a refund or initiate cancellation:

1. Email info@luminaworkforce.com with subject "Refund/Cancellation Request"
2. Include your engagement reference number, invoice details, and reason for cancellation
3. Our accounts team will review and respond within 5 business days
4. Approved refunds are processed via NEFT/RTGS within 30 business days

5. Non-Refundable Items

• Initial consultation and scoping — these are provided free of charge
• Third-party costs already incurred on your behalf (cloud hosting, domain registration, API licenses)
• Work delivered and approved under signed milestone or sprint agreements

6. Disputes

If you disagree with a refund decision, you may raise a formal grievance through our Grievance process. Unresolved disputes will be subject to arbitration as per the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Hyderabad, Telangana.